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Environment:
Appending Answer Links Oracle B2C Service, All versions
Resolution:
The answer knowledge base is specific to a site, not to an interface, but an answer link is generated from the console, which is interface specific.
When using "Add as Link" button in a chat or incident workspace, the link generated for the answer is related to the interface_id specific to the incident record. For example, where there are two interfaces and a chat/incident that has been created from interface2 but being worked in interface1, will generate the answer link specific to the interface_id of the record which is interface2.custhelp.com.
This is the standard functionality of the product, and for creating answers that are specific to a certain interface, please review Answer ID 1096: Publishing different answers to different interfaces.